Warranty Policy

VEIO provides an easy, reliable and efficient service for all products under our warranty. Please refer to the chart below for the warranty periods of various products and accessories starting from the date of purchase.

Our distributors, partners, sellers and re-sellers should provide after-sale services directly to their customers. If your VEIO product has a warranty-related issue, please contact the seller from whom you purchased the product. You should provide all relevant order information, such as order numbers, invoices, receipts, etc.

Model	Components	Warranty
Voy Voy Step-Thru	Frame	3 years
	Front Fork	1 year
	Controller	1 year
	Motor	1 year
	Charger	1 year
	Battery	6 months
	Control Panel (LCD)	6 months
	Chainwheel	6 months
	Freewheel	6 months
	Brake Assembly	6 months
	Thumb Shifter	6 months
	Rear Derailleur	6 months
	Kickstand	3 months
	Front Light	6 months
	Pedal	3 months
	Others	14 days

 

Warranty Process

• Buyers have to provide sufficient proof of purchase.
• A description of the defect needs to be provided to issue a warranty claim.
• Visible proof of defect must be provided along with the item's serial number (if any).
• VEIO must document what happens when buyers troubleshoot the products.
• You may need to return an item for quality inspection.
• When you return the defective product, you should put it in the original packaging or the packaging approved by the dealer.

Valid Proof of Purchase

• The order number of your online purchase from the VEIO’s authorized reseller;
• Sales invoice;
• Dated sales receipt from the authorized VEIO's reseller;

Note: More than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address that the item was originally shipped to).

Warranty will be void in the following situations:

• The product is out of the warranty period.
• The product is lost or stolen.
• The product is free or complimentary.
• The product is used in inappropriate ways or conditions, including but not limited to: falls, extreme temperatures, water, and improper operations.
• The product is not in its original state, such as modifications.
• The product has been used in combinations with accessories that are not compatible with the product.
• Buyers have no sufficient proof of purchase of products.
• Unsupported software or firmware has been installed on the product.
• When damage is caused by the customer, the customer is responsible for the costs of the repairs and shipment.
• Customers' personal items are sent to VEIO, instead of the VEIO products.